Orrery Instruments

Service agreements

Service agreements

Three levels of support behind the hardware, priced per installed instrument per year.

Standard — Included for 24 months

A plant with its own instrument technicians and a spares shelf.

• 24-month warranty
• Applications support by email and phone
• Published documentation and drawings
• Next-day spares from Rotterdam

Assured — €145 per instrument per year

Most process plants — the instruments that matter, watched without a full-time engineer.

• Everything in Standard
• Annual accredited recalibration
• Guaranteed 48-hour replacement
• Named applications engineer
• Drift trending between calibrations

Resident — Priced per site

Sites with several hundred instruments or a shutdown window measured in hours.

• Everything in Assured
• An engineer on site during turnarounds
• Held consignment stock
• Loop-by-loop asset register
• Shutdown recalibration campaign

Ask the assistant to compare two tiers and it will answer from exactly these lines (list_plans), including the prices.