---
title: "Service agreements"
description: "Three levels of support behind the hardware, priced per installed instrument per year."
last_updated: 2026-09-19
---

# Service agreements

Source: https://salesforce.demo.busymate.ai/plans

> Three levels of support behind the hardware, priced per installed instrument per year.

## Service agreements

Three levels of support behind the hardware, priced per installed instrument per year.

### Standard — Included for 24 months

A plant with its own instrument technicians and a spares shelf.

- 24-month warranty
- Applications support by email and phone
- Published documentation and drawings
- Next-day spares from Rotterdam

### Assured — €145 per instrument per year

Most process plants — the instruments that matter, watched without a full-time engineer.

- Everything in Standard
- Annual accredited recalibration
- Guaranteed 48-hour replacement
- Named applications engineer
- Drift trending between calibrations

### Resident — Priced per site

Sites with several hundred instruments or a shutdown window measured in hours.

- Everything in Assured
- An engineer on site during turnarounds
- Held consignment stock
- Loop-by-loop asset register
- Shutdown recalibration campaign

Ask the assistant to compare two tiers and it will answer from exactly these lines
(`list_plans`), including the prices.


## Sitemap

Every page on this site: [sitemap.md](https://salesforce.demo.busymate.ai/sitemap.md)